Frequently Asked Questions
Everything you need to know about shopping at Ollie's
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
Ollie's accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all products purchased from Ollie's come with a one-year manufacturer's warranty against defects in materials and workmanship.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or modifications. Please reach out to our customer service team immediately.